Refund policy

Last Updated: October 28, 2026

At omre-NMN, we value our customers and aim to provide a clear and reliable shopping experience. This Return and Refund Policy explains the conditions for returns, refund processing, and how to contact our customer support team.

1. Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions outlined in this policy and applicable law.

To be eligible for a return:

  • Items should be unused and in their original condition.

  • Products should include their original packaging and any included accessories, where applicable.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

For products that are sealed for hygiene or safety reasons, opened or used items may be subject to additional restrictions where permitted by law. Any applicable restrictions will be applied in accordance with relevant consumer protection requirements.

If your order arrives damaged, defective, or incorrect, please contact us for assistance.

2. How to Request a Return

To request a return, please email BoyapatiYm965@gmail.com with the following information:

  • Your order number

  • The item you wish to return

  • The reason for your request

  • Photos of the item, if it arrived damaged or incorrect

Our support team will review your request and provide return instructions when applicable.

Please wait for return instructions before sending any items back. Returns sent without prior communication may take longer to process.

3. Return Shipping Costs

For returns due to a change of mind or other non-product-related reasons, customers are generally responsible for return shipping costs, unless otherwise required by applicable law or agreed upon by our support team.

If you receive a damaged, defective, or incorrect item, please contact us before returning it. We will review the issue and explain the available resolution options.

Original shipping fees are generally non-refundable unless required by law or otherwise stated in the applicable order terms.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days for us to process an approved refund. After processing, your bank or payment provider may require additional time to make the funds available.

If you have not received your refund after the expected processing period, please contact us at BoyapatiYm965@gmail.com.

5. Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or different from the product ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and relevant photos if available. Our team will review the information and determine an appropriate resolution, which may include a replacement, refund, or return where applicable.

Your statutory rights under applicable consumer protection laws remain unaffected.

6. Order Cancellations

If you wish to cancel an order, please contact us promptly at BoyapatiYm965@gmail.com.

Cancellation requests may be accommodated if the order has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the return procedure described in this policy.

Any cancellation rights provided by applicable law will continue to apply.

7. Exchanges

If you wish to exchange a product, please contact our support team before sending the item back.

Exchanges are subject to product availability and applicable return conditions. If an exchange is unavailable, our team will explain any available alternatives.

8. Non-Returnable Items

Certain items may not be eligible for return, including products that are opened or used where hygiene or safety restrictions reasonably apply, and items clearly identified as non-returnable where permitted by law.

These exclusions do not apply where a return, replacement, or refund is required by applicable law, including for eligible damaged, defective, or incorrectly supplied products.

9. Contact Information

If you have questions about this policy or need help with a return or refund, please contact us:

Store Name: omre-NMN
Email: BoyapatiYm965@gmail.com

Please include your order number in your message so that we can assist you more efficiently.

Thank you for shopping with omre-NMN. We appreciate your business and are committed to handling customer inquiries fairly and transparently.